Privacy Policy

1. Introduction

Solve4x ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit solve4x.ai or use our services. If you do not agree with this policy, please do not use the site.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and company name when you submit a form, request a review, or contact us.
• Communication data: information you share when you communicate with us by email, phone, SMS, or other channels.
• Self-assessment results: if you choose to send us your AI fluency self-assessment result, we receive the summary you attach. The assessment itself runs in your browser and nothing is sent unless you submit a form.
• Billing information: billing details for services we provide under an agreement (processed securely through third-party payment processors).
• Technical information: IP address, browser type, device information, and usage data collected automatically.

3. How We Use Your Information

• To provide, maintain, and improve our services and software
• To respond to your requests, questions, and review inquiries
• To send technical notices, updates, security alerts, and support messages
• To communicate with you about our services (with your consent where required)
• To monitor and analyze trends, usage, and activity
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations and enforce our terms

4. SMS Communications and Consent

When you provide your phone number and consent to receive SMS messages from Solve4x, we may send you text messages regarding:

• Service updates and notifications
• Appointment reminders
• Support communications
• Marketing messages (only with your explicit opt-in consent)

SMS consent is not shared with third parties or affiliates. Your SMS consent is used solely by Solve4x to communicate with you directly. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us at support@solve4x.ai.

5. Information Sharing and Disclosure

• Service providers: trusted providers who perform services on our behalf (for example, email delivery, hosting, authentication, and payment processing), who are contractually obligated to protect your information.
• Business transfers: in connection with a merger, sale of assets, financing, or acquisition.
• Legal requirements: when required by law, court order, or government request, or to protect our rights, property, or safety.
• With your consent: when you explicitly agree.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. When it is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Opt out of marketing communications and SMS messages
• Port your data to another organization
• Object to certain processing activities

To exercise these rights, contact us at support@solve4x.ai. We will respond within a reasonable timeframe, subject to applicable law.

9. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International Data Transfers

Solve4x is based in the United States. Information we collect may be transferred to and processed in countries other than your own. By using our services, you consent to such transfers in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated date. Continued use of our services after changes means you accept the updated policy.

12. Contact Us

• Company: SOLVE4X LLC
• Address: 155 Reager Street, Medford, OR 97501
• Email: support@solve4x.ai
• Phone: 541-816-0434
• Website: https://solve4x.ai