Terms & Conditions

1. Acceptance of Terms

By accessing or using Solve4x services, software, or this website (the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Services. Solve4x may modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Services

Solve4x provides AI adoption and enablement services, AI training, IT operations and support, cybersecurity, backup and recovery, compliance support, custom software and integration development, and project-based consulting. Specific offerings, pricing, and terms are detailed in separate service agreements or quotes provided to you.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information required for service delivery
• Maintain the security of your account credentials and notify us immediately of unauthorized access
• Comply with all applicable laws and regulations in your use of the Services
• Not use the Services for any illegal, harmful, or unauthorized purpose
• Cooperate with our team during service delivery and troubleshooting
• Pay all fees in accordance with your service agreement

4. AI Tools and Outputs

Where we recommend, deploy, or configure third-party AI tools, those tools are provided by their respective vendors under their own terms. AI outputs can be inaccurate; you remain responsible for reviewing and approving AI-generated content and decisions before relying on them.

5. Payment Terms

Payment terms are specified in your service agreement or quote. Generally:

• Fees are billed monthly or as specified in your agreement
• Payment is due within the timeframe specified on invoices
• Late payments may incur interest or service suspension
• Prices exclude applicable taxes unless stated otherwise

6. Service Levels

Specific service level commitments, including response times and support availability, are detailed in your service agreement. Solve4x strives to meet all commitments but does not guarantee uninterrupted service due to factors beyond our control.

7. Confidentiality and Data Protection

Solve4x maintains strict confidentiality of client information and data and implements reasonable security measures to protect it. Our data handling practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content, software, technology, and intellectual property developed or provided by Solve4x remains our exclusive property unless otherwise agreed in writing, including:

• Software code, scripts, and automation tools
• Documentation, guides, and training materials
• Website content, designs, and branding
• Proprietary methodologies and processes

Client-provided data and content remain the property of the client. Solve4x obtains no ownership rights to client data except as necessary to provide the Services.

9. Limitation of Liability

To the maximum extent permitted by law, Solve4x shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Services. Our total liability is limited to the fees paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Solve4x and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

11. Termination

• By either party with written notice as specified in your service agreement
• Immediately by Solve4x for material breach of these Terms
• Immediately by either party in the event of force majeure

Upon termination, you remain responsible for all fees incurred and must return or destroy any Solve4x property in your possession.

12. SMS Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from Solve4x, which may include:

• Appointment reminders and scheduling confirmations
• Service updates and notifications
• Account notifications and alerts
• Support communications
• Marketing messages (only with your explicit opt-in consent)

Messaging frequency may vary. Message and data rates may apply.

To opt out at any time, text STOP to any message from us. For assistance, text HELP or visit solve4x.ai.

Visit https://solve4x.ai/privacy for our privacy policy and https://solve4x.ai/terms for these Terms of Service.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions. Disputes shall first be addressed through good-faith negotiation and, if unresolved, through binding arbitration in Oregon under the rules of the American Arbitration Association.

14. Force Majeure

Solve4x is not liable for delays or failures in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, natural disasters, government actions, or internet infrastructure failures.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

16. Entire Agreement

These Terms, together with any service agreements, quotes, and our Privacy Policy, constitute the entire agreement between you and Solve4x regarding the Services and supersede all prior agreements and understandings.

17. Contact Information

• Company: SOLVE4X LLC
• Address: 155 Reager Street, Medford, OR 97501
• Email: support@solve4x.ai
• Phone: 541-816-0434
• Website: https://solve4x.ai